Cancellation Policy

Our goal at Guided Healing Licensed Clinical Therapy, LLC is to provide professional help to our clients and our community in need. A therapy session is scheduled time reserved exclusively for you with your therapist. Without adequate notice, we are unable to serve you nor anyone else in our community. With that in mind, we have a very simple and strict cancellation and no-show policy for our clients. 

A no-show is defined as non-attendance at a scheduled appointment without prior notification to our office. A late cancellation occurs when an appointment is canceled within 24 hours of the scheduled start time.

Should you be unable to attend a scheduled appointment, we kindly request that you inform us as soon as possible, providing more than 24 hours' advance notice. Notification can be made via telephone, email, voicemail, or by speaking with our front desk. Please do not respond directly to automated text, email or voice reminders. Replying directly to automated appointment reminders is not sufficient for cancellations, as these automated services are not monitored. Cancellations made with less than 24 hours' notice, or failure to attend your scheduled session without at least 24 hours' advance notification, will result in a $95.00 fee. 

In the event of a late arrival of less than 10 minutes, the session duration will be reduced accordingly. Should your tardiness exceed 10 minutes, we reserve the right to cancel the session due to minimum time requirements for insurance coverage, and you will be responsible for the late cancellation fee of $95.00. Traffic and congestion are not considered valid reasons for tardiness, and cancellation fees will still be in effect if attendance is prevented by these factors.

Please note that a $95.00 fee will be incurred for a late cancellation or no-show for your initial intake appointment. Following such an occurrence, one additional opportunity to schedule an intake appointment will be extended.

Failure to attend two consecutive appointments without providing 24 hours' notice will result in removal from recurring appointments, and the option to schedule further appointments at that time may be forfeited. Similarly, failure to attend three consecutive appointments, irrespective of prior notification, will lead to removal from recurring appointments, and the ability to schedule appointments at that time may be discontinued.

The exception to this policy pertains to instances of illness or emergency. Please be aware that work obligations are not considered an emergency under our policy. In the event of a late cancellation or a no-show due to illness, a medical/doctor's note will be required, or the session must be rescheduled within 3 business days to avoid the late cancellation fee. If rescheduling within 3 business days is not feasible or not possible due to therapist availability, a doctor's note must be provided; otherwise, the late cancellation fee will be applied. We offer telehealth/virtual sessions as an alternative when in-person therapy is not possible. 

Health insurance policies generally do not cover cancellation fees.

(Revised May 29, 2025)

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